Booking Terms

Bookings

1. You may book a mock exam only after registering your details to create your online account.
2. Your online account enables you to book for your child and any other child that you add to your account. Tutors may use the account system to book exams for their students.
3. Feedback Reports will only be sent to the email address used to create the online account. Please bear this in mind if you book on behalf of another parent and child.
4. You may not transfer or resell your mock exam booking.
5. Each mock can only be booked for a named student in your account. The student name can be changed once a booking has been made, subject to an amendment fee of £10.00
6. Mock Exams prices shown on our website include Value Added Tax (VAT), which is payable by all customers within the EU. If you are resident outside the EU you will be exempt from VAT if you are able to provide evidence of your residency.

Charges for Cancellations and Non-attendance

7. Mock Exam bookings for classroom-based exams can be cancelled up to 72 hours before the scheduled mock exam, subject to a cancellation fee of £15.00 for each mock exam session cancelled. You will be refunded the balance of the actual price paid (taking into account any discounts applied) to the payment card that you used to make the Booking. If your child does not attend a booked sitting then no refund can be provided as it is not possible for the seat to be offered to anyone else. Online mocks are fully refundable at any time as long as they have not been commenced.

Amendments to your Booking

8. Mock Exam bookings may be amended to an alternative session date, at any time up to 72 hours before the date of the exam you have booked. Amendments can be made online free of charge. There will be a £10.00 charge if changes are requested less than 72 hours before the session.

Emergencies

9. 0ur online account requires you to provide an emergency contact number for each child/student. This is the number we will use to contact you in the event of an emergency relating to the child during a mock exam session. It is your responsibility to ensure that the number you provide is correct and is for the relevant parent or appropriate adult who will be dropping/collecting the child on the day of the exam. Please ensure you update this information nearer the exam date should it change from that originally supplied.

Mock Exam Papers

10. 0ur online account requires you to provide an emergency contact number for each child/student. This is the number we will use to contact you in the event of an emergency relating to the child during a mock exam session. It is your responsibility to ensure that the number you provide is correct and is for the relevant parent or appropriate adult who will be dropping/collecting the child on the day of the exam. Please ensure you update this information nearer the exam date should it change from that originally supplied.

Remarking Requests

11. We will agree to remark your child's mock exam paper, which will incur a charge of £15.00 provided the request is made within 5 days of the exam, as exam papers are destroyed after each sitting.

Health and Safety

12. You must ensure that the parent/guardian or responsible person is entrusted with dropping off and collecting their child from the venue and that the child is aware and familiar with the adult who will be collecting them.
13. You must ensure that you provide accurate contact numbers in your online account, in case of an emergency, and that you disclose any medical conditions that we need to be made aware of, in order to assess whether we can make accommodation for your child. Please note that we are unable to accommodate children who need extra time as they will usually need to be invigilated separately. In case of allergy, we cannot guarantee that your child would not be exposed to the allergen, although we will always take reasonable precautions where notified

Limited Liability

14. We use our best endeavours to ensure that each mock exam proceeds on the scheduled day. However, we reserve the right to cancel a mock exam session due to circumstances beyond our control or for any other reason whatsoever. In this event, our liability will be limited to the amount you have paid. A full refund will be made in the event of any cancellation made by us.
15. We exclude liability for damages for any claims in law including contract, negligence, tort or statute or otherwise.

Our Address:

Eleven Plus Exams UK
A Division of Technical One Ltd
Congress House
Ground Floor
14 Lyon Road
Harrow, Middlesex
HA1 2EN
UK Company Registration Number: 05157615
VAT Reg: 839-5983-61