Privacy Policy

Summary

• Information you provide to Eleven PlusExams is not disclosed or sold to any third parties whatsoever.
• Information you provide to Eleven PlusExams is used only for necessary the purpose of tracking and processing your order, booking or replying to your enquiry or sending you emails, which you have agreed to receive by signing up to our mailing list (for where there will be unsubscribe link contained within the email.)

Controller of Personal Data

• Any personal information provided or to be gathered is controlled by Technical One Limited of Congress House, Ground Floor, 14 Lyon Road, Harrow, Middlesex, HA1 2EN, United Kingdom, which administers all technical issues of the website.

What Information do we collect?g

• We collect information via our online shop for billing and delivery, for mock exam and course bookings and our enquiry forms.
• We require customers to provide us with name, sometimes organisation name, billing address and email address. Your telephone number and a secondary delivery name and address may also be provided but this is not mandatory. We also record the details of your order but please note that your credit card details are not recorded, although they will be provided to our payment provider.
• We will also request the name of your child(ren) and date of birth in order to provide tuition and mock exam services.
• If you enter a contest or other promotional feature, we may ask for your name, address and email address so we can administer the contest and notify winners.
• We may use cookies for the purposes of collecting statistics on site visitors and determining the level of repeat visitors. These help us develop the design and layout of the website. These cookies are not personally identifiable - see further details below.
• Cookies are also used in the order process: A session-based cookie is used for the basket products, which is usually deleted when you close your browser.

What is the legal basis for the data collection?

• 0ur online account requires you to provide an emergency contact number for each child/student. This is the number we will use to contact you in the event of an emergency relating to the child during a mock exam session. It is your responsibility to ensure that the number you provide is correct and is for the relevant parent or appropriate adult who will be dropping/collecting the child on the day of the exam. Please ensure you update this information nearer the exam date should it change from that originally supplied.

Mock Exam Papers

• 0ur online account requires you to provide an emergency contact number for each child/student. This is the number we will use to contact you in the event of an emergency relating to the child during a mock exam session. It is your responsibility to ensure that the number you provide is correct and is for the relevant parent or appropriate adult who will be dropping/collecting the child on the day of the exam. Please ensure you update this information nearer the exam date should it change from that originally supplied.
  • to provide the product and service ordered.
  • to provide you with a personalised browsing experience when using the Website;
  • to send you details you have requested. We may use your email address to send you updates about our services.

What do we do with the information collected?

• The information we collect allows us to process your order or booking. It also provides us with your contact details, should there be a problem with your order or there is an emergency relating to your child and we need to contact you.
• We may perform statistical analyses of enquiries submitted via the website. This information is not disclosed to any third parties.
• In addition, if you choose to receive our email newsletters or if you send us an enquiry, your information will be held in order to enable us to respond to you.

How long will the information be held?

We will only hold your data for as long as necessary in order to continue providing products and services to you have requested, or to comply with applicable legal, tax or accounting requirements. When we cease to provide products and services, we will anonymise your data, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

All information is stored on our secure servers.

What are my rights?

• edit your personal data in your online accounts at any time.
• confirm that your personal information remains correct (for which procedures are in place)
• unsubscribe from certain email communications.
• to complaint to the Information Commissions Office if you have any concerns.
• to ask for copies of your data that we hold.
• to request your data to be erased.

If you have any queries or concerns about our privacy policy, please contact us in the first instance at 11plus@elevenplusexams.co.uk

Do we share the information we collect?

ElevenPlusExams does not sell, trade or rent your personal information to others. Eleven PlusExams does not provide aggregate statistics about our customers, sales, traffic patterns and related site information to any third-party vendors.

• We use our best endeavours to ensure that each mock exam proceeds on the scheduled day. However, we reserve the right to cancel a mock exam session due to circumstances beyond our control or for any other reason whatsoever. In this event, our liability will be limited to the amount you have paid. A full refund will be made in the event of any cancellation made by us.
• We exclude liability for damages for any claims in law including contract, negligence, tort or statute or otherwise.

What about "cookies"?

A cookie is a small file created by a website and then stored on your computer. Most Web browsers automatically accept cookies, but you can control if and when you allow cookies to be stored on your machine, and can view or delete any cookies stored.

• This website does use cookies.
• Cookies make it possible for us to better collect statistical information on visitors to our site, and in particular identify repeat visitors. This statistical information informs our content development and marketing of the site.
• Cookies stored on your computer also create a temporary record of the products in your basket before you place your order. These cookies expire when you shut down your web browser at the end of the session.
• The cookies we create contain no personal details, only a unique identifying code that allows our system to identify repeat visitors to our system. We store this identifying cookie in addition to your computer or network's IP address; the date and time you visited; the page you visited and if available the previous site or page that linked you to this page (for example a search engine).
• We cannot identify other websites you visit or what pages on those sites you visit other than that mentioned above. We cannot read personal information from your computer, or read information created in cookies from other websites. We cannot identify who each website visitor is, or gain any private information on each visitor.

If you would like to know more about cookies, or would like to disable cookies in your browser settings (i.e. refuse cookies) please visit http://www.aboutcookies.org

How do we protect and store your information?

As required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Information is stored securely on the servers of our web host partner. Their servers are protected by a central firewall and back-up firewall which monitor activity and hostile attacks.

In summary
We are committed to protecting your privacy. We use the information we collect on the site to enhance your overall customer experience of ElevenPlusExams. We do not sell, trade or rent your personal information to others.

Thank you for visiting Eleven PlusExams.co.uk